Question & Answers

1. How do I select items to purchase?

As you browse through the Bay4Bay Online Store, click on the “add to shopping cart” button beneath the items that you wish to purchase.


2. How do I know what is in my shopping cart?

When browsing through Bay4Bay, simply look to the right-side of the screen to see which items you have in your shopping cart. Use the arrows to move between items in your cart.


3. How do I remove an item from my shopping cart?

Click the “remove” check box and click “modify cart” to remove that item from your cart. You may also change the quantity of items to “0” (zero) to remove the item from your shopping cart.


4. How do I modify the quantity of a product in my shopping cart?

Click on “view shopping cart” to see an itemized list of the products in your shopping cart. Change the quantity of the item and click “modify cart” to update the contents of your shopping cart.


5. How do I empty out my shopping cart?

To remove items from your shopping cart click on “view cart”, check the “remove” box for each item that you would like to remove from your shopping cart and then click on “update total”.


6. How do I pay for my merchandise?

We accept Visa, Mastercard, American Express, and Discover for online orders, subject to proper authorization. In some cases, we can bill your Airway Manual Customer Account if you have one (subject to approval). If you wish to pay by another method, simply submit your request via email without any payment information to: and we will arrange cash on delivery (COD) (subject to approval), and we will contact you to make arrangements for payment on delivery.


7. Is it safe to give you my credit card number over the Internet?

Yes, read about Bay4Bay web site security. However, if you are still uncomfortable providing your credit card information over the Internet — no problem. Simply submit your request via email without any payment information to: and we will arrange cash on delivery (COD) (subject to approval), and we will contact you to make arrangements for payment on delivery.


8. How do I know that Bay4Bay has received my order?

Our ordering system will automatically send you an email confirming that your order was successfully submitted. Please make certain that the email address you provide is correct. Upon processing, we will send you an additional email message confirming your order with applicable taxes and shipping charges calculated, and a shipping order number for your records.


9. What is Bay4Bay’s return policy and who do I contact regarding returns?

If for some reason you need to return an item to Bay4Bay please email the details of your particular situation to:


10. How safe is my information and credit card number?

Your information is very safe at and we take site and data security as a serious issue. The website uses 128-bit encryption to ensure that your data is secure.

With regards to the safety and privacy of your credit card, we’ve implemented a state-of-the-art e-commerce solution for the new . The new site offers improved security over our previous site and many other existing websites by encrypting your credit card information in such a way that it is not accessible by employees within Bay4Bay, or by anyone who would try to compromise the security of . As a result, our site meets the rigorous security standards set by many privacy watchdog groups and standards set by the Internet community in general.

When you entered your credit card in our store, only the last four digits of your card are visible on the site. Even you (or anyone who logs in as you) cannot access the details of your credit card from our store.


11. Can I pay off my delinquent account online?

Unfortunately, Bay4bay is not offering this option at the present time online, but we hope to be able to offer it in the future.


12. I’m trying to register a new account or check out and my country is not listed. Why?

If your country is not listed in the drop-down, you reside in a country that is possibly under embargo and we cannot register accounts or ship to parties residing in countries embargoed. Please contact us using the information below.

In addition, you may not see your country listed when you’re attempting to change your billing address from one country to another. If so, please contact us for assistance and we’ll gladly help you update your information.

For further information, please contact our customer support staff by email :


13. I’m a customer living in Australia, but I’m not able to purchase anything through Bay4bay. Why?

Online purchases cannot be made from Australia at this time. Please contact one of our dedicated Customer Service Representatives who can handle your order. We apologize for any inconvenience and appreciate your purchase.


14. How do I know if the product fits?

We often get this question on . When shopping online, you need to know your measurements. We all know that sizes vary depending on the brand or country (e.g. European sizes vs American sizes). We recommend you take a measuring tape and take note of your bust, waist, hips and inseam. You can have your local tailor do it for you if you want.Also, on, we have a sizing guide that will help you determine how to convert your size. Note that US sizes are generally larger than European or Asian sizes. For example, a US ‘M’ is usually a European ‘L’.On Bay4Bay, we aim to get clothes that fit easily. But do check the material and cut of the clothes you are buying. If it is tight fitting, you would be safer to buy one size larger (for example, if you usually wear an ‘M’, buy an ‘L’) and have it re-sized at your local tailor.


15. Is it safe to shop online?

This is an important question and our priority at is to ensure the privacy of our customers and safety of payment.First, we highly recommend you have a strong password for your shopping website.On, we offer various ways of payment including Cash on Delivery (COD), PayPal & Credit Cards and have strategic partnerships with well-known banks in the region. We also protect our website with ‘Norton Secured’. When shopping online, make sure that the website has an SSL (secure sockets layer) encryption installed which is represented by an icon of a locked padlock.Another tip is to have one credit card for your online purchases. This helps you track your purchases and God forbid something wrong happens, you can cancel that credit card. Some banks are also offering an ‘Internet Credit Card’ that has a capped amount.


16. Are the brands authentic?

Unfortunately we have heard that there are some websites that do not offer authentic brands. On, we ensure that our brands are authentic and sourced from trust-worthy suppliers.If you are buying from websites that you are not familiar with, research the products they offer. Also, if the price for a well-known brand is ‘too good to be true’ then talk to the website and do exercise caution.Also, read the website’s return and exchange policies before making a purchase and talk to customer service if you are not satisfied with your purchase.


17. What exactly does the Buy button commit me to?

Nothing. So far. Clicking a button like Buy, Order, or Place in Shopping Cart just starts the purchase, placing an item in your imaginary shopping cart.


18. What is this shopping cart thing?

The shopping cart (or shopping bag, or whatnot) is the mechanism by which the store keeps track of your order, as if you were putting items into a cart at the supermarket. The idea is that you don’t have to actually pay when you drop items into the cart, and you can remove them, change quantities, and so on before you go to checkout.


19. What is checkout?

As in a real store, when you have finally decided what you want to buy, you wheel your cart by the checkout counter.


20. Why do I need a billing address?

Your billing address helps the credit card company confirm that you are who you say you are.


21. Which credit cards do Bay4bay take?

Almost every online store takes both MasterCard and Visa. Many also take American Express and Discover.


22. What does this mean, submit?

At the end of checkout, you are asked whether you want to submit the order or clear the form. Submitting the order just means sending the order in officially, committing yourself to the purchase.


23. How can I return a product?

Basically, you must contact the store and get their OK before you send the product back, for whatever reason, and you should do this quickly, to make sure you are within the time frame they have established for returns.


24.When do I get the credit?

If you can return a product for credit, the credit shows up about three weeks after the product reaches the vendor. Most of that delay is due to the credit card companies slow accounting processes, not the store.


25. Do I have to have a particular computer or Web browser?

No, you just need a computer with a modem, Web browser software (such as Internet Explorer, Netscape Navigator, or America Online’s browser), and a phone number.


26. What problems will I face shopping online with my old browser or old computer?

The biggest problem is speed.


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